Frequently Asked Questions
The most common questions about checkout, delivery, Steam Guard codes, seller onboarding, and marketplace policy.
Buying & Payments
When do I receive credentials?
Credentials become available after the payment session is confirmed and the order status is completed.
Why am I redirected to a hosted payment page?
The marketplace uses a hosted crypto checkout flow so payment collection stays separate from the storefront.
What if the invoice expires?
You can reopen the order and generate a fresh invoice if the previous payment window timed out.
Orders & Access
How do I find my order again?
Use your buyer email or access code on the orders page to reopen past and active orders.
Can I view credentials before payment is confirmed?
No. Pending, canceled, and failed orders do not reveal credentials or code access.
What information should I keep after purchase?
Save your access code, buyer email, and the order details shown in your client order page.
Steam Guard Codes
When should I request a Steam Guard code?
Request a code only after you have attempted to sign in and Steam asked for a verification code.
Why might no code appear?
If no Steam Guard message reached the linked mailbox yet, the platform will not have a fresh code to display.
Do codes stay valid forever?
No. Steam Guard codes expire quickly, and the platform also tracks a limited validity window for displayed codes.
Sellers & Partners
How do I start selling?
Create a seller account, add your listings, verify mailbox access, and manage orders from the seller panel.
Can affiliates join without a seller account?
Yes. The affiliate program is handled separately through a direct application flow by email.
Where do I ask operational questions?
Use the support email listed on the contact page for seller, platform, or partner-related questions.